How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
There has been much reported recently on the benefits of working from home and we hear regularly that employees are enjoying the flexibility it allows, avoiding long commutes and distractions allowing increased productivity.
However, there are disadvantages, the major one being how can you create and solidify a positive company culture if no one works in an office environment? Cultures are formed and grown by people coming together and engaging in activities. This could be small one-to-one meetings or large company team building activities. Some may state that the company culture is a work-from-home culture and it’s important to focus on cultural effects. It has been proven that companies with an engaged workforce and clear culture retain their talent. It is also likely that an engaged workforce will have greater customer loyalty leading to greater productivity and profitability.
Working from home does have disadvantages:
Only time will tell if company culture will change as we slowly begin working back in the office. It may be a change that many welcome but the measurement of increased or decrease productivity needs to be closely watched……….
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.