How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
A diverse and inclusive team undoubtedly increases productivity and innovation and helps achieve results. It makes sense that a range of different perspectives and backgrounds working together on one team will create an environment with more diverse ideas. For this reason, plenty of companies are taking the step to diversify their recruitment processes, to ensure they make the best hires for them.
What is Diversity Recruiting?
Diverse recruiting is the idea that your team/business should generally be a reflection of the world around you. In all areas of the UK, we see a vast variety of races, religions, gender identities, sexual orientations and so on, so this should be reflected in your business. Therefore, when recruiting, it is important to leave the process free from any biases which could be picked up, whether for or against certain candidates. Ultimately, recruitment will always be merit-based in the end, however, this way of recruiting gives all candidates a completely equal opportunity.
Not only a good moral choice but recruiting candidates from all backgrounds, have been found to increase innovation, creativity and productivity. A broader range of skills and experiences increased cultural awareness and larger candidate pools are just a few perks that come from taking a completely unbiased approach to recruitment. For example, studies have found that companies with diverse management teams have 19% higher revenues on average. On top of this, employers will often find that having a diverse and inclusive workforce is a great way to attract new employees too, with 67% of job seekers saying that diversity plays a key part when they consider joining a new company.
If you need advice on how to diversify your workforce or how to implement a diversified recruitment process, then get in touch with hello@pertemps.co.uk.
Contact us to discuss your recruitment needs
Get in Touch
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.