How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
A demanding and high-pressured working environment has in some cases been developed in the belief that this would drive employees to deliver faster and increase productivity.
However, there is now a belief that in the long run, this may be harmful to productivity over time and that a more positive environment will lead to dramatic benefits for employees, employers, and the bottom line. Pushing employees to work faster and creating a pressurised environment holds hidden costs. In some cases, workplace absences caused by stress can account for over 50% of the reason for sickness. It is therefore fundamental to develop and maintain a positive work culture. Developing a positive work culture does not actually have to cost and the benefits will out way any incurred.
Why is a positive workplace culture important?
Organisations with a positive work culture give employees clear expectations for career development and give them access to the tools and training needed for success. This can be done by allowing easy access to on-the-job training and encouraging employees by giving them the time needed to develop skills. It is also essential to create individual goals for employees giving them the opportunity to gain promotion.
The keys to developing a positive work culture are:
Ultimately a positive workplace culture is essential for establishing a sense of pride. When people take pride in their work they invest in their future. Identify this behaviour and reward accordingly.
Contact us to discuss your recruitment needs
Get in Touch
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.