How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Popular modular recruitment services are split into 3 main sections: Project Management, People Assessment and Candidate sourcing.
This is an essential part of the recruitment process plans and coordinates the activities needed to reach a successful outcome that is on time and within budget.
‘Fail to prepare, prepare to fail’. So answer these questions to yourself – What are going to be the measurements of success for this assignment/project? What are the key competencies expected of the candidates? Have you developed an action plan to achieve the objectives? Assigned individual responsibilities to make this work?
It runs from the initial briefing at the start of the process through to negotiating offers and conducting references and works for whatever method of candidate sourcing is needed to attract the right caliber of person.
This service is typically used by companies for its expertise and experience to meet their goals at times of peak recruitment when internal HR resources are pushed.
This involves an expert assessment of how to locate the right candidates at an entry-level cost and usually includes:
This service is normally used by companies who are unsure of the best strategy of how to attract the most appropriate talent for this post. This could be down to volume or niche requirements for the role that requires the specialist search to attract the right ability.
This improves the quality of external hiring by using specialist assessment techniques. This can include:
We tend to see this piece used when businesses embark on large-scale recruitment campaigns to sift, select, evaluate, and screen the best candidates for the role.
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.