How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Recruiting and onboarding employees from a distance.
Tradition means that HR and recruitment teams have until recently been heavily reliant on face-to-face interactions when it comes to recruiting and on-boarding employees. During lockdown and as we slowly transition back to a new ‘normal’, I have been interacting with a number of hiring managers and HR professionals to understand both their thoughts and practical experiences of how recruitment has changed and what the future will look like.
The majority of hiring managers and HR/recruiters I have reached out to have embraced the
virtual recruitment process, with one organisation quoting early stage results as showing the level of competence of new recruits as good as if not better than before. The attendance to virtual inductions was considerably higher and the sickness levels of new starters much lower. It is difficult at this early stage to know if this is down to people`s behaviour being more conscientious as roles become scarce or if working from home is generally an easier option.
Some businesses still, however, were reluctant to commit to employing senior permanent
recruits, until they had been met face to face. I am aware of one client who has 5 offers ready to go and have been verbally accepted in principal, however senior management will not sign off the offer until they have been met and they have seen the office environment.
So, is virtual recruitment here to stay?
In summary, I believe there will continue to be a greater reliance on virtual recruitment and it’s advantages, especially in current times out way any disadvantages. What will be interesting to see is how attrition rates look once the world and the economy is anything like back to normal…..
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.