How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Black youth unemployment has hit 35% during the Covid-19 pandemic, with young black people now three times more likely to be unemployed than white peers, according to the Resolution Foundation think tank.
With large scale redundancies over the past year, which have pronominally hit young workers. Figures released in April 2021 by the Resolution Foundation have shown an increase in youth unemployment across all ethnic groups. Young black people have been the worst affected, rising a third to 35%, compared to 24% for young people of Asian descent and 13% for young white people, both up three percentage points.
What is clear from the foundation report is Covid-19 has widened existing gaps between ethnic groups in relation to unemployment figures.
One of the reasons young people have taken the brunt of job losses in lockdown is because they disproportionately worked in sectors hit by the crisis, such as hospitality and leisure.
At the height of the pandemic last year, between the second and third quarters of 2020, the unemployment rate among 18 to 24-year-olds rose from 11.5% to 13.6%, which was the largest quarter-on-quarter rise among this age group since 1992.
The rise in youth unemployment will not solely be down to redundancies as many companies have also introduced recruitment freezes or postponed graduate schemes. This has made it extremely difficult for those who left school or graduated just before or during the crisis – with many not being able to secure their first jobs.
But here too, there is a big disparity between ethnic groups when it comes to graduate unemployment. By the end of last year, unemployment among young black graduates had risen to 34%, up from 22% before the pandemic. That was a rate almost three times that of young white graduates during the same period.
The UK government has introduced a £2 billion pound Kickstart scheme to help incentivise businesses to employ young people and hopefully avoid the prospect of long-term unemployment. Early indications seem to suggest the Kickstart scheme is proving popular, with companies like infrastructure group - Balfour announcing the recruitment of over 70 work placements aged between 16-24-year olds
But there have been calls for the UK government to ensure special efforts are made to ensure the Kickstart scheme helps young people from hard-hit ethnic backgrounds, alongside access to quality education and training options, and, where needed, financial support for full-time study.
To find out more about the Kickstart scheme and how it works click here
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.