How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
The fundamental difference between performance and salary reviews is that a performance review is all about development and career progression and a salary review is purely about remuneration.
It is a common belief that the two should always be kept separate and this is why?
Performance review should be used to promote and encourage development and growth, however, there are many companies that tie bonus payment with performance. The majority of bonus payments are measured on individual or company performance or a combination of both. If this is the case, the bonus structure should be set in black and white and the measurables should be communicated clearly. When the time to award the review arrives there really should be no need for a discussion, it is a given or not as the case may be.
It is now a common belief that the way to drive high performance is through honest feedback that employees and managers really hear. Clouding the focus with a conversation on pay and bonus is not conducive, nothing would be heard other than if their performance has been enough to deserve a pay rise or receive that annual bonus.
Keep the two separate and concentrate on using the performance review to focus on success and work through areas for development.
For further information on how Pertemps can assist with any recruitment matters, please contact andrea.frith@pertemps.co.uk
Contact us to discuss your recruitment needs
Get in Touch
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.