How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
In the dynamic landscape of human resources (HR) and talent acquisition (TA), leaders are constantly facing new challenges. In recent times, the shrinking workforce has emerged as a significant concern for HR and TA professionals worldwide. This challenge stems from a confluence of factors, including demographic shifts, Brexit-related uncertainties, and unexpected trends in retirement patterns among the over 50s age group.
One of the primary contributors to the shrinking workforce is demographic change. Many developed countries are experiencing declining birth rates and aging populations. As a result, there's a decreasing pool of young talent entering the workforce to replace retiring employees. This demographic shift poses a substantial challenge for HR and TA leaders who must find innovative ways to attract and retain talent from a limited pool.
Brexit, with its uncertainties and changing regulations, has added a layer of complexity to HR and TA strategies. Organisations that relied on international talent pipelines may now face restrictions on recruitment from certain regions. Additionally, the economic fallout from Brexit has led to the employee’s leaving businesses with the difficult task of determining how to re-engage, reskill, or even downsize their workforce as the situation evolves.
A surprising trend has emerged in recent years as many individuals over the age of 50 are choosing to retire earlier than expected. Factors such as health concerns, work-related stress, and lifestyle choices are influencing this decision. While this might appear as an opportunity for younger talent, it creates a gap in institutional knowledge and experience that can be challenging to fill.
The challenges posed by the shrinking workforce are multifaceted and demand innovative solutions. HR and TA leaders must leverage their expertise to develop strategies that address demographic shifts, Brexit uncertainties, and unexpected retirements. By embracing new recruitment methods, upskilling initiatives, and flexible work arrangements, organisations can navigate these challenges and build a resilient workforce capable of thriving in a rapidly changing world.
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.