How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Why they are now more important than ever…….
A recruiter will focus on the active pipeline, reviewing candidates in the process, select the top talent, interview, negotiate and be involved in active onboarding. The likelihood is that relationship building will be a key focus with all stakeholders concerned. Effectively this role acts as a frontman, representing the company, recruiting and ensuring that the experience is smooth.
Sourcers will be focusing on building a pipeline of talent and will spend the majority of their time engaging with the passive candidate market through actively searching and networking.
Both roles are interchangeable but different, but they can overlap and if done well together can lead to successful hiring. If the recruitment is particularly specialist or there are excessive regular volumes needed, then the benefits of separating the functions could be huge. It is likely that individuals will be talented at either sourcing or recruiting and not necessarily both and so separating out the skills can save businesses time and money.
The Benefits of a Talent Sourcers:
This specialist will be able to:
86% of top talent are not looking for work and since the onset of the pandemic, it will become increasingly difficult to entice prospective talent away from secure roles as the recession deepens. Candidates who have been sourced for roles are also twice as likely to be successful than those who apply as the skillset has already been qualified. Having a Talent Sourcer or indeed a team can also help with making the company stand out in the market. It allows those passive candidates to view the organisation as someone who values individual talent and that the skills they can bring are appreciated and not just being used to fill that vacancy gap.
What makes a good Talent Sourcer?
Pertemps Managed Solutions have an experienced team of Talent Sourcers available to work with talent teams. For further information on how this works or to engage with these services, please contact andrea.frith@pertemps.co.uk
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.