How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Employee retention refers to an organisation’s efforts to prevent high turnover rates and retain its best employees. Companies concerned about retention rates put policies and strategies into place to increase employee satisfaction and retain their best employees.
It is not always about keeping all current employees, it’s also about retaining employees who have the talent, drive, and desire to bring their A-game to work every day and contribute to your organisation.
How recruitment impacts retention
Happy employees tend to stay at their jobs, and the hiring process needs to take this into account. Employers need to target and consider hiring new candidates that understand their roles and job descriptions, have a smooth onboarding process, and match the company culture, so their job satisfaction levels stay high.
And once the recruiting process brings in the right talent, a retention strategy of higher wages and employee compensation, better benefits, remote work opportunities, offers of career development, a focus on employee well-being, and a positive work environment that makes everyone feel connected will keep employee retention high.
How recruitment can help to retain your best employees
While finding (and keeping) qualified employees can be difficult in any job market, it is especially difficult right now, when candidates have plenty of jobs to pick and choose from.
Having the resources in place for a successful recruitment and retention strategy at your business enables you to find and place top talent while keeping your top employees satisfied at work.
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.