How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
It is expected that generation Z will make up 27% of the working population by 2025, therefore it is critical for organisations to find a way to improve their work experience and make them want to stay loyal to their employers.
By the year 2030, the number of Gen Z employees is expected to triple. That means that people born roughly between 1995 and 2015 will soon make up 30 percent of the global workforce and will play a vital role in shaping the workplace for decades to come.
Generation Z is the most demanding working generation so far. They are career driven, and they expect a lot from their employers
What are some of the traits of generation Z that can help you in attracting, engaging and retain Gen Z Talent?
They can frequently change jobs
While Millennials and older generations may not prefer frequent career change, Gen Z is different. The labour market is quite flexible today, and there are many career options for everyone
They are smartphone lovers
Gen Z accesses the bulk of brand messages via mobile technologies. Ninety-eight percent of Gen Z members own a smartphone and fifty-five percent use their smartphone for five or more hours a day. Knowing this, employers need to accommodate their workplace tech stack and make sure that they offer mobile access to almost everything employees need to do their jobs.
Workplace Technology is very important to them
80% of Gen-Z aspire to work with cutting-edge technology. When it comes to choosing employment, 91% say technology would influence job choice among similar employment offers. According to several studies, this is a generation that is entering the workforce with less experience than previous generations yet more focused on development and career progression.
A desire for continuous learning
Many Gen Z employees are ambitious, career driven, and eager to learn new things. They want to be able to acquire new skills and knowledge within the workplace.
More than half of Millennials (58 percent) and adult Gen Zers (52 percent) said success in their careers depends on updating their skills and knowledge frequently, compared with 35 percent of Gen Xers and 34 percent of Baby Boomers.
According to previously mentioned research, 75% of Gen Z expect to learn on the job from co-workers or other people.
They are highly collaborative, self-reliant and pragmatic
Ensuring everyone in your team can contribute and work together effectively will be increasingly important, especially when it comes to attracting new young talent. As well as this, financial mindedness is another core characteristic of Generation Z. Many Gen Z‑ers grew up watching their parents take huge financial hits during the Great Recession. Having witnessed their parents’ struggles, this generation is driven by pragmatism and security.
Diversity is their norm
They are more likely to have grown up amid diverse family structures — whether in a single parent household, a multi-racial household, or a household in which gender roles were blurred. As a result, they are less fazed than previous generations by differences in race, sexual orientation or religion.
What Gen Z expect from employers
Pertemps Managed Solutions have a wealth of experience in supporting its clients with recruitment programmes and strategies, if you would like to learn more please feel free to get in touch with one of our team.
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.