How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Most candidates have both experience and qualifications, and both contribute to their ability to perform their job well. Qualifications show that you have the knowledge necessary for your profession, whereas experience proves that you've practiced working in your field. Someone with experience might need less training than someone who has more qualifications and less experience, but a candidate with specialised qualifications may have more up-to-date knowledge of a specific field, this can be helpful for science-based roles.
Companies can benefit from hiring candidates with experience, qualifications or both, depending on the industry and the role the company offers. Construction is a great example where experience tends to be favoured over qualifications. Whereas engineering would suit someone with both as they will likely have exposure to new technologies and processes while at university and have the practical application skills that come with experience.
Pros of Qualifications
Pros of Experience
There isn’t an answer on what is the better option as it’s so subjective, it really depends on what your aims are in life and what route opens the most doors in your target sector.
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.