How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
The aftermath of the worldwide pandemic has affected so many aspects of life, and as many companies are finding now, it has had a huge impact on a lot of candidates’ CVs. Whether furloughed, made redundant or left unable to work because of covid itself or being vulnerable and therefore required to isolate, there are huge numbers of candidates left with lengthy gaps in their employment. Travelling, new parenthood or university can also be the reasons behind long-term gaps.
To address the skills shortages and number of vacancies across the UK, we as a country are going to have to do something to encourage the long-term unemployed back into the workplace.
As employers, it is firstly important that the long-term unemployed are not instantly written off as so many companies do. There are often very valid reasons as to why somebody has not worked for a period of time and it would be a shame to miss out on a great candidate due to pre-judgments we may jump to when looking at a CV with gaps of a year or more.
Easing candidates back into work can be a challenge however there are a few things we can do to make sure these candidates are ready for their first venture back into the workplace:
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.