How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
There is evidence to suggest that employee engagement is key to improving productivity, innovation and customer experiences, as well as reducing staff absence and turnover. A recent study shows that organisations with highly engaged employees benefit from 250% higher performance-related business outcomes and 33% higher profits. Their employee turnover has reduced by more than 50%, proving a lot lower than companies with poor employee engagement strategies.
It’s been proven that when employees are well suited to their position, there is a positive impact on employee engagement levels. A diligent recruitment process can help ensure that the right candidates are matched up with the right position. Here are a few ways to drive engagement from the start:
2. Manage the hiring experience
Set positive expectations for all candidates during potential offers, this will demonstrate efficiency, organisation and respect during the hiring process. A proven way to keep our candidates engaged is by making them feel important and cared for.
Another way to keep applicants engaged is to keep the hiring process moving quickly. This isn’t always as easy as we’d like, but this can save you time and money, and also guarantee that you hire the best talent.
3. Ensure suitable communication is always in place
Driving engagement before your candidates' first day at their new job can be as simple as a small gesture:
These easy, small touches can help your candidates feel more prepared, looked after and excited for their first day, which paves the way for increased engagement throughout their career.
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.