How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
It is vital that organisations work towards creating a setting where diversity and equality are valued and appreciated, where employees feel comfortable to express themselves without having to worry about being discriminated against.
Personally, I feel one of the best reasons for working at Pertemps is the working environment, created with a real feel that you are part of a family. Having worked for Pertemps for a number of years, I have met many great and amazing people from all different cultures and countries.
Pertemps focus on ensuring they have a diverse workforce with the opinion that millennials and generation Z, want to work for a company that embraces diversity and celebrates people for their differences.
Embracing age, gender, ethnicity, race, disability, and sexual orientation works towards creating a more comfortable working environment, where all employees feel motivated to work in unison toward success. Carmen Watson, Chairperson and board member of Pertemps, was at the forefront when this ethos was adopted and has this to say:
“Action is the only way to create a lasting impact and to remove barriers that can prevent recruitment and progression.
As a business that has celebrated and promoted diversity for almost 60 years, we have seen first-hand the benefits of showcasing our commitment to Diversity and Equality, both among our own employees and within the workforces of our clients across the UK.
Much more work is required to promote diverse recruitment practices further. Our aim is to continue to ensure an environment of mutual respect and continue conversations around the importance of a positive and inclusive culture.”
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.