How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
What is D&I? Well… D&I stands for Diversity and Inclusion. Diversity refers to political beliefs, race, culture, sexual orientation, religion, and/or gender identity differences. In the workplace, diversity means your staff consists of individuals who bring in new perspectives and backgrounds to the table. Inclusion means that everyone in the diverse mix feels involved, valued, respected, treated fairly, and embedded in your culture.
Diversity and Inclusion is becoming more and more important in the workplace for a number of reasons. What is more important is finding the right balance – Diversity without Inclusion can have a negative impact on the business in the form of a toxic culture, while inclusion without diversity can make the companies culture stagnant and potentially suffer from less innovation.
Here are the top 5 benefits of D&I in the workplace:
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.