How to overcome the struggles of volume recruitment in saturated markets
Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
Various studies are showing as many as half of employees will be looking for a new job in the latter half of 2021.
Prior to the pandemic organisations were experiencing high rates of turnover, this significantly decreased during the lockdown as employees held on to their jobs in fear of unemployment due to the economic uncertainty. The prediction is that a pent-up bounce back will follow, and voluntary job-leaving will exceed that of early 2020 as employees resume job hunting that has been put off for 18 months.
This combined with a prediction of more job openings being available will result in an employee turnover tsunami and the hunt for talent will become more and more difficult.
Employers need to invest in their existing workforce to stop losing key talent. Here are some recommendations for retaining talent and subsiding the tsunami:
There are a variety of reasons for employees leaving and some will be factors that employers are unable to change or influence. Factors that are a responsibility of the employer range from better compensation and benefit, working hours/work-life balance.
Other reasons can include feeling disconnected from their company and diminished company culture since lockdown. Many organisations are still working hard to deal with the pandemic, but it is now more important to address all the above to ensure that as we head back towards a new normal and the economy recovers, employees remain the most important asset.
To learn more on how Pertemps Managed Solutions can assist with headcount planning, contact andrea.frith@pertemps.co.uk
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Volume recruitment, particularly in the customer service/call centre sector can pose significant challenges
As one of the leading recruitment agencies in the UK, Pertemps has honed the art of running highly effective high-volume recruitment campaigns.
In the dynamic world of customer service and support, contact centers serve as the frontline for businesses, handling a myriad of inquiries, resolving issues, and delivering exceptional customer experiences.