Planning for an uncertain future is challenging, as the world of work shifts, and workforce dynamics change. Pertemps have provided fluidity, scalability and reactivity enabling our clients to be resilient and stay ahead of the challenges presented by the pandemic.

 

Helping a major postal and courier organisation overcome the new fundamental challenges caused by Covid-19

The company’s vision is to continually raise the bar for their customer experience with the aim to be the best delivery company in the UK and across Europe. Pertemps supported our client in hiring an additional 1,200 temporary drivers across 172 UK locations.

The challenge:

This leading postal and courier organization experienced a significant spike in order volume related to the worldwide COVID-19 pandemic – to meet increased customer demand at a time when their workforce was depleted through increased absence levels caused by the pandemic.

This created a need for the rapid hiring of additional drivers to meet the requirements of their customers and manage the significant spike in order volume related to the COVID-19 pandemic. 

The solution:

We have worked with this well-known organisation for a decade and provide a fully outsourced managed service contingent worker solution. Building upon our existing scalable delivery model, we modified and flexed our approach by assembling and deploying an increased candidate care team, leveraging our experienced nationwide branch network and shared service delivery centres.

The dedicated contract delivery team focused on delivering positive experiences: delivery performance, issue resolution and candidate experience.

Working practices were adapted to ensure the wellbeing of our teams and all necessary equipment was rolled out. Revised processes included remote registrations and vetting verification implemented.

Set up the enhanced vetting of candidates including DBS checks and 5-year work history via our fast track remote, automated screening service.

The results:

Our client needed to ramp up drivers quickly to meet the challenging and ever-changing situation. Pertemps’ solution allowed them to achieve the rapid increase in hiring requirements while exceeding their mission to safely deliver increasing customer demands:

• 1,200 Temporary Drivers recruited
• 10 weeks of increased requirements across 142 locations
• Time to hire ranged from same day to 24 / 48 hours
• 42,500 total shifts filled during Covid-19 period – 99.77% fulfilment
• Assignments are still ongoing in many locations
• Ethnic monitoring showed talent pool included 36 nationalities

 

 

 

 

Being part of the solution to help the government understand and address the impact of Covid-19

Pertemps is proud to be part of the global effort against COVID-19. We have mobilized people, capabilities and resources to support the Government understand the disease, accelerate treatments, and help communities and stakeholders address the impact of the virus.

In this unprecedented moment of crisis, we are committed to working with our clients, the Government, and healthcare communities to fight against this disease.

The challenge:

Pertemps are engaged to provide nationwide resources for a UK Covid-19 Task Force Management study programme to aid public health decisions based on the level and trajectory of active cases in the country.

In August 2020, Pertemps were given 1 week to build a solution to deliver over 800 remote workers, along with the infrastructure to manage and maintain the ongoing high levels of engagement and quality required for the nationwide critical survey.

The solution:

Overnight Pertemps leveraged our highly skilled contract management team, including board level directors, client services director, our experienced nationwide network including medical specialists, our shared service delivery centers and numerous subject matter experts available within the business including communications, IT, data analysts, training, vetting, compliance and health & safety.

With the chaotic nature of the pandemic, it was imperative that this implementation incorporated contingency for hourly and daily changes to requirements, enabling our teams to effectively manage the surge in demand for study workers at such a critical time.

Within one week we successfully delivered:

• The contract infrastructure and protocols achieve a go live in Week 2
• Created personalised candidate recruitment, induction and onboarding guides
• Briefed and trained our teams across England, Scotland and Wales

The results:

Thanks to the agility and strength of our nationwide infrastructure established over the last 60 years we are have an agile workforce, successfully delivering results in extremely difficult circumstances:

• 110 workers supplied in week 1 of go live increasing to 833 by week 3
• Training delivered remotely via Teams across weeks 1 to 3
• Active performance and attendance management from weeks 7 onwards includes production of productivity analytics; coaching; welfare sessions; 121s; team forums

 

 

 

 

Supporting a major supermarket chain to maintain service continuity: Covid-19 hiring surge 

Recruit, screen and fully vet an emergency contingent workforce of over 1,800 in just 4 weeks

• Only 48 hours' notice before first workers required
• 100% fulfilment
• Over 500 workers deployed in the first week

The challenge:

We have worked with this well-known supermarket chain for more than a decade and provide a fully outsourced managed service contingent worker solution. 

In March 2020, Pertemps were given 48-hours’ notice to recruit 1,800 workers across 18 nationwide locations for 8 to 12-week assignments, adapting working practices to accommodate the 'new-normal' and ensuring the wellbeing of our workers and client delivery team.

With the Coronavirus pandemic starting to take hold and placing increasing pressure to the client’s front and backline services, it was imperative that this implementation should not distract attention from the operational and management teams, effectively enabling them to manage the surge in demand for groceries at such a critical time.

The solution: 

Building upon our scalable delivery model, we modified and flexed our approach by assembling and deploying an increased candidate care team, leveraging our experienced nationwide branch network and shared service delivery centres.

The dedicated contract delivery team focused on delivering positive experiences: delivery performance, issue resolution and candidate experience.

Immersive training was conducted within 48 hours, ensuring that our teams delivered a seamless candidate experience and a quality contingent workforce.

Working practices were adapted to ensure the wellbeing of our teams and all necessary equipment was rolled out.

This was all achieved within 48 hours.

The results:

The company needed to ramp staff quickly to meet the challenging and ever-changing situation. Pertemps’ solution allowed them to achieve the rapid increase in hiring requirements while exceeding their mission to safely deliver increasing customer demands. Achievements include:

• Delivered 1,803 workers for the 1^st phase of 12-week assignments in less than 4 weeks
• Over 500 workers deployed within the first week
• Supported tiered vendors in additional sites to achieve fulfilment
• 638 of our contingent workers have now secured ongoing and permanent positions in this critical economy
• 464 candidates have been retained in ongoing temporary positions
• 174 have been taken on permanently by the Client and now have secured futures